Patient Access Representative

The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients. This includes answering and routing all incoming calls for Mosaic Community Health in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre verification for all patients at Mosaic Community Health, new or established.

Responsibilities

Customer and Access Services
• Answer all incoming calls, transfer and/or route messages to the appropriate clinic, pool, and/or individual
• Answer questions providing timely, accurate, and quality customer service
• Advise patients of clinic policies regarding scheduling, payments, no-shows, service animals, etc.
• Advise patients of financial and/or insurance documentation required for appointments as well as educate patients on different payment options offered

Scheduling
• Schedule patients in accordance with established provider schedules and clinic protocols
• Provide system or clinic support for scheduling, rescheduling, and cancellations and record in the EHR
• Confirm patient demographics and update EHR as needed
• Appropriate call screening based on patient symptoms per established protocol
• Promote, educate, and troubleshoot MyChart use and issues for patients
• Address after hours messages from the previous evening and/or weekend

Skills & Knowledge

Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients. Fluency in Spanish is helpful. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications

Education
Required
High School/GED or better.

Experience
Preferred
1 year:
A minimum of one year of customer service or other administrative experience.