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Title:Community Health Center Operations Officer
Company:Multnomah County
Description:Join a team that includes Portland's most outstanding healthcare professionals.

The Opportunity:

Multnomah County has the position for you! The Health Department invites you to apply for the Community Health Center Operations Officer position.


The Community Health Center Operations Officer directs, manages, organizes and evaluates the activities and supporting services for Primary Care and Dental services, which includes Student Health Centers (School Based Health Centers), Primary Care and Dental clinics (Mid-County, East County, North Portland, La Clinica, Northeast, Rockwood, HIV Health Services Center, Southeast, and Billi Odegaard), Health Center Operations and other related infrastructure.

This position is responsible for assurance and alignment of care services strategic direction with the Community Health Center and Health Department strategic plan and framework, goals and objectives, and coordinating activities with other programs, departments, divisions, and outside agencies.

Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

The Community Health Center Operations Officer responsibilities include:


Support overall strategic goals of the organization and identify sustainable and efficient growth opportunities in alignment with mission and culture

Creates and maintains the annual operational plan in partnership with senior managers and program staff to assure implementation of strategic priorities.

Coordinates activities with other programs, departments, divisions and outside agencies.

Selects and evaluates performance of key reporting staff; advises and consults with subordinate managers and supervisors regarding employee performance management and other human resource issues.

Quality (Administrative and Clinical)

Partner with the Health Center Quality Director and Medical Director, directs, organizes, and evaluates quality assurance and process improvement for the Primary Care and Dental Services.

Responsible for overall administration of operations including: reviewing and evaluating the results and quality of clinical services and program activities, ensuring that continuing Bureau of Primary Health Care (BPHC) grant requirements are being fulfilled, and allocating resources for greater service group effectiveness and efficiency.

Assures compliance with state, federal, and local laws and alignment with values, policies, goals, and objectives set forth by The Joint Commission, BPHC, Community Health Center Board (CHC), BCCP, and Department leadership. 


Develop, administer, and monitor budget; reviews and approves the preparation of the division budgets; determines needs for additional resources; leads budget implementation; directs ongoing monitoring of financial performance and implementation of corrective action as indicated and manages grants as requested.

Assures budget is tracked to target and maintained in compliance with federal and state regulations and funding/contract requirements.

Partner with the Health Center Financial Director to assure budgets are developed in alignment with health center priorities and reflect strong business practices.

Present budgets and regular operational updates to a wide variety of stakeholders, including Board members and executive leadership.

Relationship Building

Collaborate and consult with outside agencies, citizen groups, committees and executive management

Serve as a liaison with community, regional or State agencies external to the Health Department, as well as other organizations, such as federal agencies Health Resources and Services Administration (HRSA) and BPHC, local health care systems, OCHIN, Oregon Primary Care Association (OPCA), Safety Net Enterprise, Safety Net providers, etc.

Address professional organizations and citizen groups to advocate and explain policy and the needs of clients served by the Community Health Center. Serves on networks, committees, boards, and advisory groups as assigned by the Executive Director.

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:
Equivalent to a Bachelor's Degree from an accredited college or university with major course work in community health, nursing, public health administration, or a related field. OR/AND:
Requires a minimum of 5-7+ years of progressively responsible professional level experience involving both clinical and business background.
Broad knowledge of health care delivery systems: how to integrate delivery systems to achieve clinical quality, administrative effectiveness and cultural competence.
Work experience must include at least 3 years in a management/supervisory capacity in a similarly complex organization.
Experience managing and leading within a complex system made up of numerous stakeholders, multiple locations, and diverse communities.
Experience working with/within community health centers, look-a-like federally qualified health centers, or equivalent public health or governmental service organizations
Experience working with racial, ethnic, and culturally diverse staff and patient populations.
Experience in a senior management role for at least two years, including oversight of budgetary and operational processes
Experience working closely and in partnership with diverse leadership staff, including clinical, quality, and budgetary teams
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to travel to multiple clinical locations and work in both clinical and administrative office settings

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

Attainment of a Masters Degree in the previously mentioned areas is strongly preferred
Additional training in Quality Improvement models and tools, Health Informatics, Emergency Response, Health Care Finance, Communications, Cultural Competency, and Leadership, is strongly preferred.
Broad knowledge of health care delivery systems: how to integrate delivery systems to achieve clinical quality, administrative effectiveness and cultural competence.
Proven leadership and managerial skills with the ability to plan, organize, execute, and direct work.
Ability to analyze complex financial and technical data and think/take action strategically.
Skilled communicator with the ability to negotiate for agreement while balancing diverse points of view among various groups.
Technical expertise in quality improvement methods, models and tools.
Technical expertise in facilitation, consensus building, and collaboration
Technical expertise in effective budget development and management
Demonstrated ability to manage and work with ambiguity
Demonstrated ability to translate policies into operational processes
BLS CPR Certification

Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

Screening and Evaluation
The Application Packet:
A resume or curriculum vitae
Cover letter please share your interest in the role, top qualifications and experience related to operational healthcare and clinical systems management.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualifications
Phone screen
Oral exam
Consideration of top candidates
Language assessment (if applicable)
Background, reference, and education checks

Pay Range Info:
Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
Contact:Allison Conkling
Address:619 NW 6th Ave
Portland , OR 97209



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