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Title:Data & Quality Improvement Specialist
Description:Schedule: Monday-Friday, 40 hours/week; regular business hours (e.g. 9am-5pm)
Location: Portland, OR 97233 (Rockwood)

Who We Are: "We provide an open door to exceptional health services and connections that support individuals and their families in healthy living.”

Wallace is a not-for-profit Federally Qualified Health Center that is making a visible difference in improving the health outcomes of our community. As a rapidly growing patient-centered primary care home, we are committed to offering high quality programs based on the most promising and progressive best practices. We are deeply rooted in our dynamic, vibrant, multi-cultural--and underserved--community. We believe that health care extends beyond the exam room, and focus on serving the whole person with support and resources that engage them fully in creating good health.

Want to learn more? Check out our website:

Why Work with Us?
- The Wallace staff is our greatest asset in providing essential, high-quality health services to the greater Portland area. As the community we support grows, our team grows with it. We offer an exceptional workplace that values individual contributions, cultural diversity, and ongoing learning.
- Employees have the opportunity to engage with overlooked and underserved individuals and families in our community.
- We collaborate with dedicated staff in an open, cooperative and respectful environment.
- We provide generous benefits for employees working 32 hours or more per week including 11 paid holidays per year, PTO beginning at 90 days, 100% employer paid medical benefits with buy up options, dental, vision, life and disability plans, medical and dependent care FSA plans, and 401(k) with employer match.

Who You Are: We are looking for someone who thrives in a team environment and who is passionate about serving their community. The technical requirements for this position are:

- Minimum of bachelor’s degree from an accredited college or university. Equivalent training, continuing education, and/or experience may be considered in lieu of degree
- One year of relevant experience
- Excellent communication skills
- Prior experience with Microsoft Office Suite, Excel and Word
- Able to work both independently and as a member of a team
- Excellent interpersonal skills, ability to work with people of diverse ethnic, social, economic, and cultural backgrounds
- Excellent organizational skills and the ability to prioritize workload independently
- Proven ability to use critical thinking skills with attention to details
- Ability to quickly adapt to new technology and software, including Electronic Health Records (EHR) systems
- Ability to use a computer and be stationary for occasionally long periods of time
- Ability to complete a pre-employment background check specific to the position applied for

- Previous experience as a data and quality coordinator or similar role
- Experience creating graphs and tables to summarize raw data and comfort presenting in front of an audience and explaining what the data means both to technical and non-technical users
- Experience with an electronic medical record, OCHIN EPIC and associated tools, SQL, and/or Tableau
- Prior experience with Microsoft Office Suite, Access, Outlook, PowerPoint and Visio
- Familiar with public health/epidemiological concepts and methods
- Experience participating on multi-disciplinary workgroups
- Experience with survey research methods

Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion in a serious way because we know that it makes us stronger. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. As an equal opportunity employer, we stay true to our mission by ensuring that we are all "together in health.”

What You’ll Do: The Data and Quality Specialist is responsible for supporting the clinic in meeting its external and internal quality improvement goals. These goals may be related to federal and state reporting requirements, grants and/or internal needs of the clinic. They will work with Wallace staff to produce policies and procedures, handbooks and other documents related to Wallace processes and maintain a system or organization for these documents. The Data and Quality Specialist will actively participate in process improvement in the clinic, working with staff on dashboards, reports and other visual representations of data that are easy to understand, engaging, and visually appealing. They will provide expertise around reporting and metric specifications to relevant staff. Duties include:

- Provides support and guidance to Wallace staff in the areas of project and PDSA development and completion, workflow design and improvement and in meeting metric goals
- Responsible for maintaining accurate and valid data reports and care management lists with a high degree of attention to detail and for determining the root cause of any data issues that arise
- Produces Wallace process documents and maintain a system to store these documents and provide guidance to staff on accessing these documents
- Assists in coordinating Wallace’s Quality Improvement committee activities
- Works with clinic staff on dashboards, reports, and other visual representations of clinic data to assist in meeting metric goals and improved health outcomes for patients
- Assists Data and Quality Manager in tracking external and internal data and quality needs and ensuring that those needs are met in a timely and complete manner
- Develops expert level knowledge of metric specifications, clinic workflows around metrics, and metric goals
- Presents and explains data reports to clinic staff during structured meetings and as needed
- Acts as a resource to clinic staff to answer questions, review and explain documentation, workflows and other metric details
- Runs data reports, creates care management lists and reports and supports report development, as needed
- Works collaboratively with partner organizations to meet shared goals
- Performs safe work practices to protect the health and safety of employees and patients per OSHA regulations
- Protects individually identifiable health information per HIPAA regulations
- Completes all required compliance training within established timelines
- Other duties as assigned
- Most of the work is performed in a clinic and office setting
Contact:Olivia Vollan
Address:18633 SE Stark St, STE 401
Portland, OR 97233



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