|Title:||Patient Access Representative I|
Mosaic Medical prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.
The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients. This includes answering and routing all incoming calls for Mosaic Medical in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre verification for all patients at Mosaic Medical, new or established.
• Answer all incoming call, transfer and/or route messages to the appropriate clinic, pool, and/or individual
• Answer questions providing timely, accurate, and quality customer service
Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients. Fluency in Spanish is helpful. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills.
Please go to https://www.mosaicmedical.org/careers.shtml to apply!
|Address:||600 SW Columbia St. Suite 6150 |
Bend , OR 97702