Website Cascadia Health

Integrated health care

This position is located in NE Portland. The schedule is typically Monday through Friday, 8:30 a.m to 5:00 p.m.

Job Overview

Under the direction of the CMO, the Senior Director of Health Center Operations is to provide leadership and direction to improve and incorporate the operations of Cascadia’s Health Centers to further Cascadia’s mission statement.

This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of inclusion, safety, and acceptance.



Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

Direct, manage, organize, and evaluate the activities and supporting services for Psychiatric, Primary Care, and, to a limited extent, Behavioral Health (BH) Health Center Operations and other related infrastructure.
Responsible for assurance and alignment of care services strategic direction with Cascadia’s health care integration
Oversee administrative operations of the Health Centers.
Support strategic goals of the organization and identify sustainable and efficient growth opportunities in alignment with Cascadia’s mission, vision, and culture
Creates and maintains the annual operational plan in partnership with the senior leadership and within the healthcare delivery system.
Partner with primary care, QI, population health and psychiatric leadership in evaluating quality assurance and process improvement for healthcare delivery.
Responsible for overall administration of operations including reviewing and evaluating the results and quality of clinical services and program activities.
Assures Health Center compliance with local, state, and federal laws and regulations.
Develop, administer, and monitor budget; review and approve the preparation of the division budgets. Determine needs for additional resources and lead budget implementation. Monitor financial performance and implementation of corrective action as needed.
Assures budget is tracked to target and maintained in compliance with federal, state, and local regulations
Collaborate and consult with community partners and serve as the operations liaison
Collaborate with FQHC oversight Team to ensure Cascadia meets the required benchmarks related to FQHC compliance and financ
Supervisory Oversight

Determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains diversity and cultural responsiveness.
Establish work plans and priorities for staff members, assess the progress of staff members.
Provide consistent supervision and support for direct reports.
Promote and complete annual employee training requirements on a timely basis.
Demonstrate commitment to continuing professional development.
Strategic Leadership

Provide strategic leadership throughout Cascadia and contribute to strategic initiatives.
Take the initiative in thought leadership, innovation, and creativity.
Create, model, and maintain a work culture that supports and values inclusion, equity, and diversity.
Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
Perform other job-related duties as assigned.


Master’s degree in community health, public health administration, business administration, organizational leadership, operations management, or a related field

Minimum of five years of professional level experience involving both clinical and business background. Two years of senior management including oversight of budgetary and operational processes.
Minimum three years FQHC experience
Experience managing and leading within a complex system made-up of numerous stakeholders, multiple locations, and diverse backgrounds.
Lean Six Sigma certification or similar certification
Specialized Knowledge, Skills, and Abilities:

Knowledge of quality improvement models and tools, health informatics, emergency response, healthcare finance, communications, cultural competency
Proven leadership and managerial skills with the ability to plan, organize, execute, and direct healthcare operations
Communication skills with technical expertise in facilitation, consensus building, collaboration, effective budget management/development
Demonstrate ability to translate policies into operational processes

Ability to travel between facilities.
Core Competencies

Decision Making:

Demonstrate strong interpersonal, organizational, and decision-making skills.
Supervise a group of professional staff.
Demonstrate a non-reactive management approach.
Ability to build relationships based on trust and an inclusive approach.
Serve as a leader/partner and bridge-builder in the managed relationships.
Ability to identify and develop potential for future development in direct reports.
Ability to facilitate team work on a multi-disciplinary team.
Make decisions with little guidance and review.
Demonstrate ability to translate policies into operational processes.
Maintain confidentiality of information as appropriate

Excellent verbal and written communication skills
Effectively engage with both internal and external providers
Able to work both independently and as part of a team.
Represent company in diverse settings.
Respect and honor clients’ rights, responsibilities and demonstrate professional boundaries and ethics.
Demonstrate responsibility for the safety of clients and property.
Working Conditions

Work involves travel within the state, typically the Portland Metro area. May be frequently off site, in the community, or at various agency sites.

Mental Demands:

The Senior Director must be able to handle a variable workflow, manage time effectively, prioritize activities, and help managers and supervisors with all aspects of day-to-day functions of the programs.

Physical Demands:

The Senior Director must have the ability to assist the team in providing safety to all clients and staff in potentially volatile situations.




We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
VSP Vision Discount Plan
403(B) Retirement Savings (Pre and post-tax plans with matching contribution)
Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
Short-Term Disability, Long-Term Disability, and Life Insurance
Paid Bereavement and Jury Duty Leave
Length of Service Award
Voluntary Life Insurance
Supplemental Insurance

Wellness Benefits:

Employee Assistance Program (EAP)
Bicycle Reimbursement
Discounted Fitness Memberships
Trauma Support Team
Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

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