- Communication and Patient Education: Communicating to patients both before and after they visit the ED about after-hours care, office hours, and what to do if they have an emergency can prevent unnecessary visits to the emergency room.
- Hotspotting: Some organizations have created health care teams to better coordinate the care of "super-utilizers" - those who visit the emergency department for care much more often than the average.
- Connecting with local hospitals: For smaller clinics, being notified by their local hospital that a patient has visited the emergency department can make the follow-up process a lot easier.
- Connecting with your CCO: Many Coordinated Care Organizations are starting to send data regarding emergency department utilization to clinics. Contact your organization's CCO to see what data is available.
- Coordinated Care Organization (CCO) Incentive Measure Definition
- Reducing Avoidable Emergency Department Visits: A Guide for Primary Care - RWJF
Resources and Tools for Reducing Emergency Department Utilization Rates:
Learning & Sharing Session: Local and National Efforts to Reduce Emergency Department Utilization - Dec. 2016 Version:1
Learning & Sharing Session: Emergency Department Utilization - Apr. 2015 Version:1
Patient Communication Tools and Templates - Supplemental material from Nov. 2014 call Version:1